Notice:
my love, we have a minimum order quantity limit, Your total item quantity of shopping cart must be greater than 10, otherwise we will not ship ur order.
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Contact with my Whatsapp if you need more information.
and Jewelry prices do not include boxes on the website. If you want jewelry boxes, please contact me, but need pay more.
you can contact me(Click the links below) :
Eva Liu Whatsapp:
https://wa.me/8613950179870
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How to place order?
1. Choose what you want with quantity in the cart.
2. Check out,imput your shipping information and complete your order ,then we will know what you want to buy.
3. We will do invoice file for you and contact with you on WHATSAPP to confirm the list (like size, color or other issues)
4. After all confirmed, we will send our PayPal account or Western Union to you to make payment.
5. Sometimes shortage may happen because we do wholesale business, the inventory are changing very fast. But we will confirm with you before shipping. You may change to other models, or keep credit for next order, or refund.
6. At last we will arrange shipping by usps or Fedex, and send tracking number to you to track your order.
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About shipping time
Generally, it usually takes about 3 working days to prepare your order, depending on the number of products included in the order!
Shipping time for usps usually about 15-19 days, for Fedex is usually about 7-10 days. If there is a big shopping festival, the shipping time will be longer.
We suggest that you choose FedEx as the best option so that you can receive your package faster.
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About cargo’s safe issue
The risk of been hold by customs is about 1-2%.Nobody can promise 100% safe shipping. If unfortunately we have this problem, we will refund 50% of products value (exclude the shipping fee).You may ask for refund or continue shopping with this money.
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Can I make changes to or cancel my order?
If order have not been sent to forwarder, you may change or cancel it.
If order have been sent to forwarder but not send to Fedex, cancel fee is $50.
Once tracking number available that means order have been sent out. It can’t be changed or cancel.
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How do I return an item?
We usually don’t accept return items because it is hard to import these products.
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My order arrived damaged, what do I do?
We are sorry to hear your order arrived damaged ! We can’t always control how our items are handled during the shipping process. Please message us as soon as possible so we can help out !
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How to deal with defect products?
Everyone may make mistake. As we do wholesale business, all products from factory directly, we have good inspection before shipping. But if you received defect products, no matter damaged during shipping or from factory. We will help you to resolve the problem and do not let you lose money.
First, give instruction to you to repair them.
Second, if you does not affect sales, we may give you discount for the product.
Third, if the you can’t sell with the defect products (like stones off, scratched, ect).We will send replacement with next order or refund.
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Any problems, contact with me freely,
Please
contact me(Click the links below) :
Eva Liu Whatsapp:
https://wa.me/8613950179870
Or email to me. Our e-mail address (
service@luxivory.com.
)
Usually, we will give you a reply within 12 hours.
Finally, I wish you a happy shopping! ^◡^

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